Call center executive jobs are an important part of the customer service and sales industries. It offers stable career opportunities for individuals with strong communication skills. These professionals are responsible for handling customer inquiries, resolving issues, making outbound sales calls, and ensuring customer satisfaction. Call center jobs are available in various industries like telecom, banking, e-commerce, and healthcare.
With the increasing need for customer support services, there is a high demand for skilled call center executives in major cities such as Mumbai, Delhi, Bangalore, and others. The salary for call center jobs varies based on experience, job role, and the industry, typically ranging from ₹15,000 to ₹50,000 per month. Let’s understand in detail about call center executive jobs, responsibilities, salary, and how to apply.
Table of Contents
What is Call Center Executive Jobs?
Call center executive jobs involve interacting with customers over phone calls, emails, or chat to provide support, sell products or services, and ensure a positive customer experience. The role requires strong verbal and written communication skills, patience, and problem-solving abilities. Some common responsibilities of a call center executive jobs are as follows:
- Handling inbound and outbound customer calls professionally.
- Resolving customer queries and complaints efficiently.
- Providing product or service information to customers.
- Processing orders, applications, and customer requests.
- Following up with customers for feedback and satisfaction.
- Maintaining accurate records of interactions and transactions.
Call center executives can work in different domains, such as customer support, technical support, sales, or collections. With experience, they can move into supervisory and managerial roles.
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Call Center Executive Job Description
In call center executive jobs, the person is responsible for managing customer interactions through phone calls, emails, or live chats. Their primary goal is to address customer concerns, provide information, and resolve issues in a timely and professional manner. They often follow scripts or guidelines to ensure consistency in service quality. Check the call center executive job description below:
- Answering customer queries and providing accurate information.
- Handling complaints and escalating issues when necessary.
- Processing orders, renewals, and refunds.
- Assisting customers in troubleshooting technical issues.
- Achieving targets in sales and lead generation roles.
- Documenting call details and updating CRM systems.
For example, a Customer Support Executive working in a telecom company assists customers in resolving network issues, activating services, and explaining billing details.
OR
A Sales Call Executive in an e-commerce company makes outbound calls to customers, offering discounts and promotions to boost sales.
Call Center Executive Job: Average Salary
The salary of a call center executive varies depending on experience, industry, and job responsibilities. Entry-level executives earn a lower salary, whereas experienced professionals in high-demand industries can earn more. Check the average salary below:
| Experience Level | Salary Range (per month) |
| Entry-Level (0-2 years) | ₹15,000 – ₹25,000 |
| Mid-Level (3-5 years) | ₹25,000 – ₹35,000 |
| Experienced (6+ years) | ₹35,000 – ₹50,000+ |
How to Get a Call Center Executive Job?
Getting a call center job requires good communication skills, a problem-solving attitude, and the ability to handle customer interactions professionally. Some companies require prior experience, but many offer on-the-job training. You can apply for and get a job easily through the Gigin app. It is one of the best job app in India for all types of jobs. Check the steps to apply for the call center executive job below:
- Download the Gigin App from the Play Store.
- Create a Profile and upload your resume.
- Search for “Call Center Executive Jobs” in your preferred location.
- Apply to relevant positions matching your skills.
- Connect with recruiters and attend interviews.
Call Center Executive Jobs in Major Cities
Call center jobs are widely available in major metro cities, offering various roles with competitive salaries and career growth. Check the job roles, description, average salary, and application links below:
| City | Job Roles | Job Description | Average Salary | Apply Now |
| Mumbai | Customer Support Executive | Handle inbound customer queries | ₹28,000 | Apply Now |
| Delhi | Sales Call Executive | Make outbound sales calls | ₹30,000 | Apply Now |
| Bangalore | Technical Support Agent | Assist customers with tech issues | ₹32,000 | Apply Now |
| Hyderabad | Collections Executive | Follow up on payments & dues | ₹26,000 | Apply Now |
| Pune | Customer Relationship Executive | Maintain long-term client relations | ₹29,000 | Apply Now |
| Chennai | Chat Support Executive | Handle customer chats & emails | ₹27,000 | Apply Now |
| Kolkata | Voice Process Executive | Manage voice-based interactions | ₹25,000 | Apply Now |
Career Growth in Call Center Executive Jobs
Career growth in call center executive roles is both dynamic and rewarding. As a call center executive, you can start with an entry-level positions, handling customer queries and ensuring customer satisfaction. With experience, you can move into higher roles, such as senior customer service executive or team leader, where responsibilities increase and leadership skills become crucial. Check the details of career opportunities in call center executive jobs below:
- Entry-Level Roles: These are the foundation of a call center career, where you’ll learn essential skills such as handling customer calls, problem-solving, and managing customer expectations.
- Mid-Level Roles: As you gain experience, you can move into roles like Senior Customer Executive, where you’ll handle more complex customer issues, lead small teams, and sometimes train new employees.
- Advanced Roles: This includes positions such as Call Center Supervisor or Team Lead, where you oversee a team, ensure performance targets are met, and play a role in strategy implementation for better customer service.
- Senior Management: With years of experience, training, and leadership qualities, individuals can move into senior roles like Customer Service Director, Vice President of Customer Experience, or even regional operational management positions.
Call center executive jobs provide a great career opportunity for individuals with excellent communication and problem-solving skills. Whether in customer service, sales, or technical support, these jobs offer stable income and career advancement. If you’re looking for a call center job, download the Gigin App today and explore top job opportunities in your city!
FAQs
What qualifications are required for a call center job?
Most call center jobs require a high school diploma, but good communication skills and a problem-solving attitude are essential.
Is prior experience needed for call center jobs?
Many companies offer entry-level positions with training, so prior experience is not always necessary.
What are the key skills required for a call center executive?
Strong communication, patience, active listening, and multitasking skills are important for call center executive jobs.
What industries hire call center executives?
Telecom, banking, healthcare, e-commerce, and travel industries frequently hire call center executives.
What is the difference between inbound and outbound call center jobs?
Inbound executives handle incoming customer calls, while outbound executives make calls for sales, feedback, or collections.
What are the working hours for call center jobs?
Most call centers operate in shifts, including night and weekend shifts for 24/7 operations.
Can I work remotely as a call center executive?
Some companies offer work-from-home call center jobs, especially for chat and email support roles.
Are call center jobs stressful?
The job can be fast-paced, but good training and stress management skills help in handling customer interactions efficiently.
What is the salary growth in call center jobs?
With experience, salaries increase, and executives can move into supervisory and managerial roles.
Where can I apply for call center jobs?
You can find job openings on the Gigin App or company websites for direct applications.
To explore a wide range of job opportunities or to find and apply for positions that match your skills, download the Gigin app today! For personalized assistance, call our experts at 8050085486 and get started on your career journey.
