Based on your qualification
Monoverse
Description
We are looking for a customer support executive with 2–12 years of experience in the jewelry market. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional manner.
Responsibilities
• Provide exceptional customer service to our buyers on Etsy
• Handle customer inquiries, complaints, and issues via email and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Communicate with customers to understand their needs and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams within the company to resolve customer issues
• Stay up-to-date with product and service offerings as well as industry trends and best practices
Provide feedback to management on customer trends, issues, and opportunities
Skills and Qualifications
• 0-12 years of experience in customer service or support
• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Ability to handle multiple tasks and prioritize effectively
• Experience with CRM software and tools
• Attention to detail
• Ability to work independently and as part of a team
• Experience in the jewelry industry is a plus
