BPO and Telecaller

Client Relationship ManagerWe are seeking a Client Relationship Manager to join our dynamic team. This role is pivotal in maintaining and enhancing client relationships, ensuring client satisfaction, and promoting loyalty to our services. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a deep understanding of our services and CRM systems. Key Responsibilities: Client Communication and Updates: Conduct regular face-time calls with clients for weekly work updates, ensuring they are well-informed and satisfied with the progress. Request Management: Accurately report all client requests in the system and collaborate with the Client Success Team to ensure timely completion of tasks. Query Resolution: Respond to client queries within 2 minutes, providing accurate and helpful solutions, and maintain a high response ratio as monitored by our tools. Client Support: Resolve client complaints and concerns with high priority, and escalate complex issues to the appropriate authority when necessary. Service Demonstration: Clearly explain and demonstrate the results of our services through reports, charts, or videos, addressing any questions or doubts. Video Communication: Record and send videos to clients as needed, offering additional guidance or showcasing our work. Objection Handling: Manage objections or issues during weekly calls, persuading clients of the continued value of our services. Qualifications: Proven experience in client relationship management or a similar role. Strong proficiency in CRM systems and tools for managing client interactions. Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and internal teams. Excellent problem-solving abilities and a proactive approach to addressing client needs. Ability to respond quickly and efficiently to client queries and concerns. Familiarity with video recording tools and techniques for client communication. A commitment to maintaining high client satisfaction and loyalty. What We Offer: A collaborative and supportive work environment. Opportunities for professional growth and development. The chance to work with a diverse and dynamic client baseRoles & ResponsibilitiesDESIGNATION: Client Relationship Manager Role Definition As a Client Relationship Manager, you maintain regular and effective communication with your clients, ensuring their satisfaction and loyalty to our services. You will: