Privacy Policy
Last Updated: 2 July 2026
1. Introduction
This Privacy Policy is incorporated into and forms part of our Terms of Service. By accepting our Terms of Service, you also agree to this Privacy Policy.
This Privacy Policy describes how Gigin AI, Inc. (“Gigin,” “we,” “us,” “our”) collects, uses, processes, and protects your personal information when you use our Services, including our Agentic Product Suite, Hiring Agent Suite, and Verification Agents Suite. Gigin AI, Inc. is a Delaware corporation with principal offices at 6136 Frisco Square Blvd, Ste 400, Frisco TX 75034, USA.
Enhanced Data Processing: With our AI-driven platform and automated job board integration services, we process additional categories of data through intelligent agents and secure third-party platform access. This policy reflects these expanded capabilities and enhanced data processing activities.
Capitalised terms used hereunder and not specifically defined shall have the meaning ascribed to them under the Terms of Service.
For users in India, please see the India Privacy Policy which applies to your region.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when you create an account, use our Services, or contact us for support, including:
Account and Profile Information:
- Name and contact information (email, phone, address)
- Company information and professional details
- Account credentials and authentication data
- Billing and payment information
- Communication preferences and settings
Platform Usage Data:
- Job descriptions created or modified through our AI agents
- Candidate information processed through our platform
- Search queries, filters, and AI agent interactions
- Assessment results and evaluation data
- Interview notes and hiring decisions
- Custom configurations and workflow settings
Candidate Data (Processed on Your Behalf):
- Resume content and professional profiles
- Educational and employment history
- Contact information and references
- Interview responses and assessments
- Background check results and verifications
- Communication records and correspondence
Automated Job Board Integration Data:
- Third-party job board account credentials (encrypted and securely stored)
- Job posting content, requirements, and listing configurations
- Application data fetched from external platforms (Indeed, LinkedIn, and other supported platforms)
- Platform-specific settings, filters, and search configurations
- Integration logs and automated activity records
- Database access and candidate sourcing information
- Job posting management and status tracking data
2.2 Information We Collect Automatically
When you use our services, we automatically collect:
Technical Information:
- IP address and device identifiers
- Browser type, version, and configuration
- Operating system and device characteristics
- Usage analytics and interaction patterns
- Log files and diagnostic information
- Performance metrics and error reports
AI Agent Usage Data:
- Feature usage statistics across different AI agents
- Processing time and performance metrics
- User interaction patterns with AI recommendations
- Success rates and outcome tracking
- A/B testing and optimization data
- Automated job board integration performance metrics and success rates
2.3 Information from Third-Party Sources
We may collect information from external sources, including:
- Job boards and professional networking platforms
- Background verification and screening services
- Reference contacts and previous employers
- Public databases and professional directories
- Integration partners and API connections
- Social media platforms (with your consent)
- Third-party job boards via automated access for job posting and candidate sourcing
2.4 Special Categories of Data
In certain circumstances, we may process special categories of personal data including:
- Racial or ethnic origin (for diversity reporting where legally required)
- Health information (for accommodation requests)
- Criminal convictions and offenses (through background checks)
- Biometric data (for identity verification where consented)
Legal Basis: Processing of special categories requires explicit consent or other lawful basis under applicable data protection laws.
2.5 Use of Credentials for Automated Services
CRITICAL NOTICE — HIGH RISK ACTIVITY: If you choose to provide your job board account credentials (including but not limited to Indeed, LinkedIn, or other third-party platforms), you consent to Gigin securely storing and using such credentials solely for the purpose of enabling its automated agentic solution to:
- Log in to job boards on your behalf
- Post job advertisements and manage job listings
- Pause, revoke, or modify job postings
- Apply filters and search criteria
- Fetch job applications and candidate data
- Access available databases for candidate sourcing
- Perform other authorized automated activities
Enhanced Security Measures: Gigin implements comprehensive technical and organizational measures to protect such credentials, including:
- AES-256 encryption for credential storage
- Multi-layered access controls and authentication systems
- Regular security audits and penetration testing
- Comprehensive audit logging of all automated activities
- Restricted access limited to authorized automated systems only
- Automatic deletion upon account termination or consent withdrawal
Important Limitations and Risks: You acknowledge that:
- Most job boards expressly prohibit credential-sharing and automated access
- Using our automation services may violate third-party platform terms regardless of your consent
- Such violations carry risks of account suspension, IP blocking, and potential legal claims
- Gigin cannot guarantee continued access or prevent platform restrictions
- Credentials will not be used for any unauthorized purposes or disclosed to third parties
Audit and Transparency: For security and compliance purposes, Gigin maintains comprehensive logs of automated activities (such as posting times, applications fetched, filter applications, and database access). These logs do not include actual job board credentials and are used exclusively for troubleshooting, compliance verification, security monitoring, and audit purposes.
3. How We Use Your Information
3.1 Service Provision and Platform Operations
We use your information to:
Verification Services:
- Process background verification and screening requests
- Validate identity, credentials, and employment history
- Conduct reference checks and employment verification
- Generate verification reports and documentation
Agentic Product Suite:
- Power our AI agents for job description creation and optimization
- Enable candidate sourcing and recommendation engines
- Facilitate automated screening and shortlisting processes
- Support interview scheduling and management
- Provide AI-assisted interview and assessment tools
- Generate analytics and performance insights
- Execute automated job board posting and application fetching
- Manage job listings across multiple third-party platforms
- Perform automated candidate database searches and sourcing
Account Management:
- Create and maintain your user account
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Deliver platform notifications and updates
- Manage team collaboration and access controls
3.2 AI Model Training and Improvement
Model Enhancement: We may use aggregated, anonymized data to:
- Improve the accuracy and performance of our AI agents
- Train new AI models for additional hiring capabilities
- Reduce bias and improve fairness in AI recommendations
- Develop industry-specific AI agent variations
- Conduct research on AI ethics and responsible hiring
- Enhance automated job board integration algorithms and success rates
Opt-Out Options:
- Enterprise customers can opt out of AI training data participation
- Individual users can request exclusion from model training
- Opt-out requests can be submitted through our support channels
- Opting out may impact the quality of personalized recommendations and automation efficiency
3.3 Communications and Marketing
Service Communications:
- Send transactional messages and platform notifications
- Provide account-related updates and billing information
- Deliver customer support responses and assistance
- Share important security and system updates
- Notify users of automated job board integration activity and results
Marketing Communications (With Consent):
- Newsletter subscriptions and industry insights
- Product announcements and feature updates
- Event invitations and educational content
- Promotional offers and service upgrades
3.4 Legal and Security Purposes
Compliance and Legal Requirements:
- Meet obligations under employment and data protection laws
- Respond to legal requests, court orders, and regulatory inquiries
- Conduct compliance audits and regulatory reporting
- Maintain records for audit and investigation purposes
- Comply with third-party platform terms and legal requirements where applicable
Security and Fraud Prevention:
- Monitor for suspicious activities and security threats
- Implement access controls and authentication measures
- Investigate potential fraud or platform abuse
- Maintain audit logs for security and compliance
- Protect against cyber-attacks and data breaches
- Monitor automated job board activities for security and compliance
4. Legal Bases for Processing
We process your personal information on the following legal bases:
- Contract: to deliver the Services you have signed up for
- Legitimate interests: to improve our platform, prevent fraud, and keep our systems secure
- Consent: for marketing communications and optional data uses where indicated
- Legal obligation: to comply with applicable laws and regulatory requirements
5. Data Sharing and Third-Party Disclosures
We do not sell your personal information.
5.1 Service Providers and Processors
We share information with trusted service providers who assist in delivering our services:
Technology Infrastructure:
- Cloud hosting providers (AWS, Microsoft Azure, Google Cloud)
- AI/ML platform providers for model training and inference
- Content delivery networks and performance optimization services
- Security monitoring and threat detection services
- Secure credential storage and encryption service providers
Business Operations:
- Payment processors for billing and subscription management
- Customer support platforms and help desk services
- Analytics providers for usage monitoring and optimization
- Background check providers for verification services
- Third-party platforms for automated job board integration (limited to authorized automated access)
5.2 Sub-Processor Disclosure
Some operations supporting our Services are performed by Gigin Technologies Private Limited (India), a related entity of Gigin AI, Inc., including engineering, customer support, AI/ML model operations, and customer success. Personal information may be processed in India under appropriate cross-border data transfer safeguards.
5.3 Business Partners (With Your Consent)
Recruitment Ecosystem Partners:
- Job boards and professional networking platforms
- Applicant tracking systems (ATS) and HR software
- Assessment and testing platform providers
- Interview scheduling and video conferencing tools
5.4 Legal and Regulatory Disclosures
We may disclose information when required by law or to:
- Comply with legal processes, court orders, and government requests
- Protect our rights, property, or safety and that of our users
- Prevent fraud, security threats, or illegal activities
- Enforce our Terms of Service and investigate violations
- Respond to emergency situations involving immediate danger
5.5 Business Transfers
In connection with corporate transactions such as mergers, acquisitions, or asset sales, your information may be transferred as part of the business assets, subject to appropriate privacy protections.
5.6 Anonymized and Aggregated Data
We may share anonymized, aggregated data for:
- Industry research and benchmarking studies
- AI model improvement and development
- Academic research on hiring trends and practices
- Public policy research on employment practices
6. International Data Transfers
6.1 Cross-Border Processing
Your data may be processed in multiple countries including:
- United States: Primary data processing and AI model training
- India: Engineering, support, and AI/ML operations via Gigin Technologies Private Limited
- Other jurisdictions: Where our service providers operate
6.2 Transfer Safeguards
For international transfers, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) where required, data processing agreements with all processors, and encryption and access controls for all transferred data.
7. Data Security and Protection Measures
7.1 Technical and Organizational Measures
We protect data using:
- End-to-end encryption and secure backups
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- Automated threat monitoring and incident response
- Disaster recovery systems and business continuity plans
- Staff background checks and confidentiality agreements
- Ongoing security training for all personnel
7.2 Breach Response
In the event of a security breach, we will:
- Act promptly to contain and assess the incident
- Notify authorities and affected individuals as required by law
- Assist with remediation and protective measures
- Conduct post-incident review to strengthen safeguards
- Maintain transparent communication throughout the process
8. Data Retention and Deletion
8.1 Retention Periods
We retain personal information only as long as necessary:
- Account data: Duration of relationship plus 7 years
- Candidate data: Per customer settings or legal requirements
- Verification records: 7 years
- Usage analytics: Up to 3 years
- Financial records: As required by tax and accounting laws
- Job board credentials: Until account termination or consent withdrawal
8.2 Deletion Process
Data is securely deleted according to:
- Automated deletion schedules
- Verified user deletion requests (processed within 30 days)
- Legal hold requirements may extend retention periods
- Regulatory requirements and ongoing legal proceedings
9. Your Rights and Choices
9.1 Data Subject Rights
You have the right to:
- Access your personal data and receive copies
- Correct inaccurate or incomplete information
- Delete your personal data (subject to legal limitations)
- Object to or restrict processing activities
- Data portability in machine-readable formats
- Withdraw consent at any time (where processing is based on consent)
- Opt out of AI model training participation
- Human review of automated decision-making
9.2 Exercising Your Rights
Contact us through:
- Account dashboard privacy settings
- Email: privacy@gigin.ai
- Written requests to our office address
- Customer support for assistance
Processing Time: Requests are generally processed within 30 days, though complex cases may take up to 45 days. We may require identity verification.
10. California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights:
- Know what personal information we collect and how we use it
- Access the specific pieces of personal information we hold about you
- Delete personal information we have collected (subject to legal exceptions)
- Correct inaccurate personal information
- Opt out of any sale or sharing of personal information — we do not sell your data
- Limit use of sensitive personal information
- Non-discrimination — we will not retaliate for exercising these rights
“Sale” Disclosure: We do not sell personal information. We do not share personal information for cross-context behavioral advertising in a manner that would constitute “sharing” under CCPA/CPRA.
To exercise these rights, email privacy@gigin.ai. We will respond within 45 days (extendable to 90 days for complex requests).
11. AI and Automated Decision-Making
11.1 AI Processing Activities
Our AI agents assist with:
- Job description creation and optimization
- Candidate recommendation and assessment
- Interview support and evaluation
- Hiring trend analysis and insights
- Automated job board posting and management
11.2 Human Oversight
- All AI outputs are subject to human review
- No hiring decisions are made solely by AI
- Users retain full control over outcomes
- Ability to override AI suggestions at any time
11.3 Your Rights Regarding AI
You have the right to:
- Request human review of AI recommendations
- Understand the basis for automated outputs
- Challenge AI assessments and decisions
- Opt out of certain automated processing
- Receive explanations of AI logic and potential consequences
11.4 Bias Prevention and Fairness
We actively work to prevent discrimination by:
- Regular testing for bias and discriminatory impacts
- Using diverse training data and validation sets
- Implementing fairness constraints and monitoring
- Transparent disclosure of AI limitations
- Ongoing monitoring and algorithmic auditing
12. Cookies and Tracking Technologies
We use cookies and similar technologies to operate, secure, and improve our platform. These include:
- Essential cookies for core functionality and security
- Analytics cookies to understand usage and improve services
- Preference cookies to remember settings (e.g., region selection)
- Marketing cookies to deliver relevant content (with consent)
You can manage cookies through your browser settings or our consent manager. We also use Google Analytics 4 for usage analytics. We may use web beacons, pixel tags, local storage, and session tokens for analytics, functionality, and fraud prevention.
13. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately and take steps to prevent future collection.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, new features, legal or regulatory requirements, or industry standards. Minor updates take effect immediately upon posting; material changes take effect 30 days after notice. We will notify you via email or prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.
15. International Privacy Frameworks
We align our practices with international standards including:
- ISO/IEC 27001 for information security management
- Privacy by Design principles in system development
- Fair Information Practice Principles
16. Contact Us
For privacy-related questions, requests, or complaints:
- Email: privacy@gigin.ai
- Address: Gigin AI, Inc., Attn: Privacy Officer, 6136 Frisco Square Blvd, Ste 400, Frisco TX 75034, USA
Supervisory Authorities: You have the right to lodge complaints with relevant data protection authorities in your jurisdiction, including the FTC and applicable state regulators.
This Privacy Policy is effective as of 2 July 2026 and governs our privacy practices across all services including our traditional verification services and new Agentic Product Suite.